Hulu subtitle not working or Out of Sync on Roku, PS4, Firestick, Apple TV: Here are Solutions

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Hulu keeps a load of entertainment for those who love streaming movies, videos, and shows. Some of the shows and videos available on this platform have subtitle features for those who watch these shows in other languages. Sometimes, the subtitle fails to work. This article is all about what to do if the Hulu subtitle is not working on your device. The solution method would be the same for Roku, PS4, Firestick, and Apple TV devices.

So, if you are facing issues with the Hulu subtitles on any of these devices, this article will the fruitful for you.

How to Fix if Hulu subtitle not working on Roku, PS4, Firestick, or Apple TV?

Turn the subtitle ON

I know this is silly, but sometimes, you may forget to turn ON subtitles for your selected content. This way, you can face issues and the subtitle could not appear on your screen.

So, the first way to fix the issue- Subtitles not working on Hulu is to turn the subtitle ON. 

If you are streaming on using a desktop or laptop computer, here are the steps that will turn on the subtitle:

How do I turn ON or OFF subtitles on Hulu?

  • On your desktop computer open Hulu and in the video player:
  • Hover the cursor over the gear icon.
  • Next,  click on Subtitles and Captions option.
  • Select the On or Off from here.

Note: For TV-connected devices such as Apple TV, go to Settings and select Subtitles and Captions. Choose your preferred option of either turning subtitles off or ON from here.

Check Updates For Hulu

Hulu subtitle not working

If you are using an outdated version of the Hulu app, you will experience many streaming problems including Hulu subtitles not working. So, to fix issues with the subtitles in Hulu, update the Hulu app to its latest version and the subtitle will start working fine.

The Hulu app is supported by many devices. Some of these include Android phones, tablets, TV, Xbox 360, PS4, and Chromecast. 

As such, visit the support page to know how you can update this app on your device.

Update your device’s firmware

If you have installed Hulu’s latest version and the subtitle is not working since then, you may have to need to update your device firmware then.

If you are using an outdated firmware version of your device then, you will experience many software and programming issues.

For example, the latest version of the Hulu app may not be compatible with your device’s firmware. As a result, you may face many issues and errors with the app.

So, according to your device, update its latest firmware and update the Hulu on it, so that the subtitle or many other issues could leave behind.

Clear Hulu App Cache

Hulu app cache may get corrupted and create a problem to stream its content on your device. So to fix Hulu issues, clear its cache and see if this helps or not.


How to Clear Hulu App Cache from Apple TV, Chrome, iOS(iPhone/iPad), Android, and on Fire TV?

How to Clear Hulu App Cache on Sony TV?

How to Clear Hulu App Cache on LG TV?

How to Clear Hulu Cache on Roku TV?

Switch another device to Play Hulu

If you are getting the Hulu captions not working error, even if you have performed all the mentioned steps, you should consider playing Hulu on another device.

Doing this can help you to determine whether the issue is with your device or whether Hulu has a problem with their subtitles option. 

This step is the fastest and easiest way to fix the subtitle problem with the Hulu content.

Final Words

If you are facing Hulu’s subtitle not working issue on Roku, PS4, Firestick, or Apple TV, then first check if the subtitle is turned ON or not. Additionally, update the Hulu app to its latest version and if this isn’t working, check for your device firmware update. 

If still, the Hulu caption isn’t working, switch to another device to play Hulu. This time the issue should be resolved.

Other than this, you have only one action to perform which is to contact support. 

If none of the above method actions helps to fix the subtitle issue with the Hulu content, you can contact support.

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