As usual, there is another error code that we are going to discuss in this guide, and this is quite simple to fix. The error code for which we are here is Amazon Prime Error Code 9356, which is creating trouble for users to access content on Amazon Prime. Well, don’t worry, some simple solutions are, that will help you surely.
Why we are saying this! because many users have implemented these, and they are quite satisfied. So hoping, these methods will help you too. So, let’s start getting the easiest knowledge base about this error code.
What is Amazon Prime Error Code 9356, and when it may appear?
As users are reporting, Amazon Prime Error Code 9356 says “Unable to complete request” which usually may arise due to buggy application cache files, outdated version of your device or application, and a poor internet connection.
So tying troubleshooting these causes might help to fix this error code. Now, let’s start in detail, how you will do these actions.
Fix: Amazon Prime Error Code 9356
To add another thing to your knowledge base, we would like to say that this error code can appear on any device that you are using to access the Amazon Prime Content. So, whatever your device is, you can apply these actions to get rid of this error.
Restart your Device
As the Amazon error code 9356 is usually appearing on TV devices like Samsung and LG, that’s why many users are searching online this error as Samsung TV error 9356 and LG TV error 9356. So, you should restart your device, whatever device you are using.
Simply unplug the device from the power source and wait for 10 to 20 seconds then, replug it. Next, turn the device On, and check the availability of the error code. This action helped many users so, depending on your device, you should try this as the first action.
Verify Internet issues
Connectivity issues may play the main role in getting the error code 9356 on Amazon Prime. So, you should check your Internet speed to verify whether the speed of your internet is as good as required to stream a video or movie or not.
You can use software to check your internet speed, if it is low, contact your service provider. Additionally, you can try it on your other device like mobile phones.
Power cycle the Router
In addition, to troubleshoot the Internet issue, you should power cycle your router. Just unplug your router to all the LAN cables and power sources. Now, wait for 2 to 3 minutes and replug all and restart the router, then start streaming on Amazon Prime and check if the error code is gone.
Clear the Application Cache
Application cache may corrupt and cause an issue. So clearing them is a good idea.
If you are getting the error code on your Samsung TV then, follow these steps to clear the cache:
- Press the Home button and open Settings.
- Now, select Apps and then the System.
- Next, pick Amazon Prime from the appeared list.
- Now, select the Clear Cache option and then press the OK button to confirm. That’s it.
For LG TV users:
- Select Apps from the Home Screen and go to the Settings option.
- Now, select Application Manager.
- Look for the Amazon Prime app and select it.
- Now, click on the menu icon and choose the Show System option.
- Next, select Storage then Clear Cache.
Hopefully, the error code 9356 has been resolved now. To check, restart your TV again and start streaming.
Check for Update
Additionally, you should check for updates for your TV version as well as for the Amazon application. An outdated version of the application sometimes causes an issue due to incompatibility issues.
Suggestion: Finally, if nothing helps, uninstall the application and reinstall its fresh copy and check if the error has been gone. You can also contact Amazon Support for more knowledge.
Access our Useful Guide to Fix Various Amazon Errors:
Amazon Prime Error Code 6085 or 6084
Amazon Prime Error Code 4905
Amazon Prime Error Code 5004
Fix Amazon Prime Error Code 5505
Amazon Prime Error Code 9345