Jane App Not Working? Is It Down Today? Fix [2024]

Posted by

Jane App is an online platform for health and wellness practitioners that makes it simple to book, chart, schedule, bill, and get paid. However, there are many situations when the Jane app isn’t working properly, and then you’re at the right place. 

Fix Jane App Not Working

Why is the Jane app not working?

  • Temporary Interruption – A temporary glitch can prevent the Jane app from connecting to its servers, the glitch can be caused by some reasons but a fresh start of the app can potentially resolve it.
  • Outdated App Version- If your Jane app is not up-to-date, that may also cause the problem.
  • Unstable internet connection– Weak/unstable internet connectivity can prevent the app from properly functioning.
  • Device Compatibility – Sometimes, the app and device have compatibility issues that may affect the performance of the Jane app.
  • Server Issues – Regular maintenance of the Jane app server may prevent the app from loading as the server may be down temporarily.
  • Outdated Cache Files – Corrupted or outdated Jane app cache can prevent an app from loading or opening. Clearing the Jane app cache may help.

Troubleshooting Methods to Fix the Jane App Not Working Problem

Stabilize the Internet connection


An unstable internet connection can be the villain of your problem because it affects the app’s functionality. If your internet connection is poor, consider switching to a different network or resetting your router.

Update the app


Ensure that you are using the latest version of the app because outdated versions have bugs that interrupt the performance of the app. To update your Jane app, follow these steps:

  • Open the device’s app store.
  • Search for the Jane app.
  • Check for updates.
  • If updates are available, update your app.

Restart the app


To get rid of the problem, you can restart your app by simply closing it, waiting a few minutes, and then reopening it again. It might help you resolve your problem and provide the proper functionality of the app.

Clear the app cache and data

With time, the Jane app may collect cache and data, which can further interrupt the performance of the app. Clearing the cache and data may improve the functionality of the Jane app. To clear the cache and data, follow these steps:

For Android

  • Open the device’s settings.
  • Navigate to the Apps option.
  • Then tap on Manage apps.
  • Now, search for the Jane app.
  • Select storage, and at the bottom, you will find an option to clear data.
  • Clear its cache and data.
Clear the temporary app cache and cookies data on Android

For iPhone

  • Open the device’s settings.
  • Choose General Settings.
  • Select iPhone storage
  • Search for the Jane App.
  • Click on the Offload App.
  • Then tap Reinstall App.
Clear the temporary app cache and cookies data on iPhone

Check the server’s health


If the server is on maintenance or experiencing any downtime, that may also lead to your problem. Then patience is key. Wait for any official announcements from the social media handle or the official website of the Jane app.

Check for the updated device’s firmware

Ensure that your device’s firmware is up-to-date, and it will provide you with a smooth performance of the Jane app. To check for updates, visit the official website.

Reinstall the Jane app

The installed Jane app may have bugs and glitches that might stop the app from working properly. By reinstalling the app, you might prevent bugs and glitches and boost the app’s performance. To reinstall the app, follow these steps:

  • Uninstall the app from your device.
  • Open Play/App Store
  • Search for the Jane app.
  • Now reinstall it.

Use a different device

If the problem is not resolved yet, then try to open the app on a different device. It will help to ensure the issue is device-specific.

Contact Jane Support

If the problem exists even after following the above solutions, it is time to contact Jane Customer Support for further assistance. They can provide you with a solution that is specific to your situation.

Additional Tips:

To avoid issues with the Jane app in the future, consider these tips:

  • Make sure your device is compatible with the Jane app.
  • Keep your device and app up-to-date.
  • Use a stable internet connection.


Why is the Jane app not working?

There can be various reasons the Jane app is not working, such as compatibility issues, server issues, outdated software, and connectivity problems.

How can I contact the support team for the Jane app?

You can visit the official website to contact the undress customer support team. There, you will find options to call and email them.

How do I share my screen on the Jane app?

When you are in your online appointment, there is a screen share button in the toolbar at the bottom of your session. If you tap on it, your screen share options will pop up.

Final Words

Facing issues with the Jane app can be irritating, but with the above troubleshooting methods, you can overcome the problem.

Remember, if the above troubleshooting steps can’t solve your problem, do not hesitate to contact Jane App’s support for specific troubleshooting steps.

Leave a Reply

Your email address will not be published. Required fields are marked *