Canva app is not working: Canva is an app that allows you to explore the world of creativity, where you can make thumbnails and post for Instagram, Facebook, and LinkedIn. But recently, many users have encountered problems and shared their situation on Reddit. If you are one of them, this article may be beneficial.
But what is the reason behind the problem?
Sudden unresponsiveness of the app may be a symptom of the server being down, and in that case, you are not to blame for this problem. The first and foremost thing you have to do is engage with the official website or social media handle to get information on recent announcements.
If there is no issue with the server but you still encounter problems, then you have a poor internet connection, device incompatibility, corrupted data, and an older version of the app, which may be a reason why you can’t operate Canva properly.
Follow these troubleshooting methods to fix the “Canva app is not working” Issue
Switch to a stable internet connection
The culprit behind the problem is your unreliable internet connection. Check its stability with the help of the Ookla tool, or otherwise switch to a reliable internet connection.
Check the device compatibility
Check that your device meets the minimum requirements of the Canva app to perform smoothly.
Clear the cache
With time, accumulated data or cache may be the reason for the improper functionality of the app, so regularly clean the app cache to get rid of this problem by following these steps:
- Navigate to the device settings.
- Then scroll down and select the apps.
- Now choose the Manage App option.
- Further searching for the Canva app
- Tap on the storage and select the clear app option.
- Then choose clear cache and give confirmation.
Force quit and update the app
Most of the tech problems can be resolved by force-quitting, where you just need to close the app, hold yourself for a few minutes, and restart the device again.
Make sure you have an updated version of the app; if you have not, then visit the Play Store or App Store and search for Canva. If there is an update available, surely install it.
Uninstall and reinstall
Some glitches and bugs are stubborn and are still with us after the updating of the app. In such a situation, you just need to uninstall the app first and then reinstall it to get to your creativity.
Seek further assistance from the support
If the above methods can’t work for you, then don’t get stressed out; now you have to contact the Canva support team for additional help and briefly explain your issue to get a specific solution.
This is all about the “Canva app is not working” issue. Utilizing the above methods, such as checking out the server, the stability of the internet, device minimum requirements, and updated versions will surely help you get back to your creativity.
In a worse case, if you’re still having problems, then it’s high time to contact the Canva support team and throw away this problem from you.