Ticketmaster error code u001 at a glance:
Platform: Ticketmaster app or website.
Error Code: U001
When it happens: When you try to reserve a seat or book a ticket for an event or show.
Impact of the error: Users are unable to complete the purchase.
Cause: High Traffic on the platform, however, you can also consider session timeout, location and availability issues, corrupted browser’s cache, server outage, account issues, etc.
Ticketmaster error code U001 results from an increase in traffic that places an additional load on the Ticketmaster servers. Due to this overload, the platform failed to connect to its servers and hence you cannot complete the purchase.
Sometimes, your internet and browser’s cache can also be responsible for seeing this error.
Troubleshooting Steps for Ticketmaster Error Code u001
Most often error U001 occurs when Ticketmaster fails to connect to its servers due to heavy traffic on the platform. So wait until the developers fix the issues. However, you still have to follow some steps from your end, and they are –
Change your Location
The error U001 may appear if you try to book more tickets than what’s available at your selected location, or if the tickets are already sold out.
To solve this, try booking your tickets from a different location where more tickets are available.
Check Ticketmaster Server Status
Sometimes, when there is a very popular event or show, there is a heavy traffic rush on the Ticketmaster website or app, causing the server to slow down or crash. As a result, a large number of people may face difficulties in booking or purchasing tickets. Sometimes, the booking gets canceled and an error code appears.
Visit https://downdetector.com/status/ticketmaster/ to check if the server is down or not. On the given URL, you can see the reports from other users about the server’s status. If it’s confirmed to be down, wait until it’s fixed.
The cache in the Ticketmaster app or your browser can sometimes get corrupted, making the Ticketmaster app or website not work properly. Try clearing the cache to see if it helps resolve the issue. To clear the cache –
Android Users: Go to Settings -> Apps -> Ticketmaster app -> Storage -> Clear Cache -> Clear Data.
iOS Users: Access Settings -> General -> Ticketmaster app -> Storage -> Offload app -> Reinstall.
Chrome browser: Click on Three vertical dots -> Settings -> Privacy and Security -> Clear browsing data -> Advanced -> Time range (All-Time) -> Clear data.
Change your Browser
If all the above steps fail to work, try using a different web browser to access Ticketmaster. For example, if you are using Firefox, switch to Google Chrome and vice versa.
By following the above troubleshooting steps, you should be able to resolve the Ticketmaster Error Code u001 and successfully order your tickets.
If you are still facing the error, we would suggest contacting Ticketmaster support.
Visit https://help.ticketmaster.com/hc/en-us/ to get in touch with the support team.