Samsung TV is quite popular among all TV brands over the world. However, some users have encountered the error code 116 on their screens when they were playing something on their TV.
If you also have a Samsung TV and getting error code 116 on the screen, then here, in this guide, you will get all the information about this error including its solutions.
What is Samsung TV Error Code 116?
Samsung TV Error Code 116 appears due to an issue with the open API. Sometimes, it appears due to the inability of the smart hub function, and most of the time the reason behind this inability is a poor/slow/unstable network connection.
If you are looking for the solution to this error code, and do not know what exactly this error code is, and when it appears, then firstly you should know about this error code.
We have gathered some very useful methods to resolve this issue which is with your Samsung TV.
Why is my Samsung TV not connecting to the Internet?
Your Samsung TV is not connecting to your home internet or it is losing internet randomly because the TV is not detecting your internet properly. Your internet may be slow/unstable. This can also happen if your TV’s firmware is outdated or needs to be reset.
How to Fix Samsung TV Error Code 116
We have mentioned and explained some methods to resolve this issue. You can fix this error code from your Samsung Smart TV by:
- Checking the Internet connection.
- Resetting the Smart Hub on your TV.
- Updating the Device.
- Restarting your Router.
Check for the Internet connection
A poor internet connection can cause many problems and issues. So we recommend firstly, you should check your internet connection and speed. Sometimes, the connection is not set up properly and we get the discussed error code on our screen. If all the connection is good, then check your internet speed.
Check from here.
If the speed is not good, then contact your internet provider to improve the speed of your internet.
Fix Samsung TV Error Code 116 by Resetting the Smart Hub on your TV
If your internet connection is fine, and the speed of the internet is quite good, then you can reset the smart hub on your smart TV to fix the appearing Error Code 116. You can follow the below-mentioned steps to reset the Smart Hub.
- Press- Home button on Remote.
- Using the navigational option, go to the Setting menu.
- Select Support.
- Now, select “Device Care” and then “Device Diagnosis”.
- In the end, you will see the option- Reset Smart Hub.
- Now, enter the PIN.
By this, Smart Hub will reset. Now, restart your TV and check if the issue is resolved or not.
Update the Device Software
Sometimes, we use outdated software, and this error code appears on the screen. So you should check if you too are using outdated software or an updated one. If you are using outdated software then you can update it by following the given steps.
Note: Make sure, while you are updating the software of your device, it should be connected to high-speed internet. If your device is connected to high-speed internet, you can follow the steps to update the software.
- Click on the Menu button on the remote.
- Find the Setting option by scrolling and clicking on it.
- Now, click on the Support.
- Next, hit the enter button.
- Now, you will see the Software Update option, click on it.
This will update your Software, if it doesn’t work, you can comment, and we will explain some other methods to update your Device Software.
Restart your Router
If you are using your router without restarting it, for a long time then, just restart it. Sometimes, restarting the router improves the internet speed which will be beneficial to you. To restart the router simply, press the power button and then press it again.
Lastly, if any of the mentioned methods don’t work, then you should contact the service center related to the issue.