MySubaru App Not Working [2023]: Easy Ways To Fix

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Is MySubaru App Not Working? Is it stuck or keeps crashing? Are you unable to log in to your MySubaru account? Let’s solve these issues.

Million/trillion people have owned cars in this world. MySubaru app allows users to connect their vehicles. Using this app, you can access many features like remote unlock/lock, remote start, service scheduler, digital service history, 24-hour roadside assistance, and vehicle locator.

Sometimes, users may face issues accessing this app. In this guide, we are going to discuss how you can easily fix these issues with the MySubaru app. But first of all, let’s know what could be the scenarios when the MySebaru app stop working.

MySubaru App Not Working: Possible Causes

Usually, the MySubaru app may stop working due to an unstable or poor internet connection, a bug in the app, temporary server issues, corrupted app data, and an outdated version of your device software or the app itself. Additionally, if your Starlink subscription has been exhausted, the MySubaru app won’t work.

Besides these, sometimes a third-party application like a VPN and wrong date & time settings may also cause issues.

How to Fix MySubaru App Not Working?

Restart Your Device 

Sometimes, just closing the app and restarting your device is enough to fix the issue- ‘MySubaru App Not Working.

So, to fix issues related to the MySubaru app, you should close the app and restart your device. After this, relaunch the application. See the outcome of this step, and whether does issue resolves or not.

Give Necessary Permission to the MySubaru app

Always, provide the permissions that the app asks for. If you are blocking some, there could be a chance that the app won’t work properly.

So, access settings and go to the app permissions section, give access to MySubaru to perform properly. Don’t block anything and then see the result.

Logout and Re-login

Logging out and then again logging into your MySubaru account could be a help sometimes.

So, to fix issues with the MySubaru app, just go to your profile page and select the log-out option. After successfully logging out, log in again and see the outcome of these steps. See, if the app starts working or not.

Check your Internet Connection

You can’t forget to check your internet connection- if you are facing issues with the MySubaru app. A good internet always prevents many issues.

So, if you are facing issues with the MySubaru app, then you must perform a checklist related to your internet:

  1. Perform a speed test of your internet.
  1. Restart your router.
  1. Power cycle your router. 
  1. Use another internet, if possible.
  1. Disconnect other devices.
  1. Contact your ISP if the speed is very less. (Less than 5 Mbps)

Check Date and Time Settings

The date & time must be according to your location as the app has some teaching features in it. So, to fix issues with the MySubaru app, the date and time must be correct.

Check your device date &  time settings and set it to automatic.

Clear App Data and Cache Files

MySubaru App Not Working

In most cases, just clearing the app cache and data resolves issues with the apps. This could help in the case of the MySubaru app also.

To fix theissues with MySubaru app on iPhone: Go to iPhone settings -> General -> Click on MySubaru App -> Click on iPhone Storage -> Click on Offload App button -> Again Reinstall MySubaru app.

To fix the MySubaru app not working on Android: Go to settings -> Manage Apps ->  Search for MySubaru App and click on that -> Tap on clear cache. To clear app data, click on data and confirm your choice. Now this way MySubaru App cache and data should be cleared. After this, the issue will be fixed and the MySubaru app will start working.

Check Your Starlink Subscription

MySubaru says officially that to access many features like remote unlock/lock, remote start, service scheduler, digital service history, 24-hour roadside assistance, and vehicle locator- a Starlink subscription is required.

So, if the app is not working or freezing/crashing, your Starlink subscription may get exhausted. 

Check Server Status

Most of cases when many users are facing the same issue, there could be a server outage with the platform.

So, check the Server status of MySubaru and see if any outage is happening with it or not. Wait for a while until the MySubaru team fixes it.

Disable VPN

A VPN may be set to the wrong location if you are using it on your device. So, the best choice should be to disable it while you are using the MySubaru app.

Disable your VPN and see if this helps to fix the issue with the MySubaru app or not.

Check For Updates

MySubaru app may stop working- if you are using its outdated version. So, check if any update for the app is available or not. Install its latest update and then launch the MySabaru app again to see if the issue has been gone or not.

Also, make sure if your device software needs any updates.

Check Compatibility

An un-compatible device is always a house of issues. If your device is not compatible with the MySabaru app, the app may stop working.

So, check whether your device is compatible with the platform or not. Android devices running version 8.0 (or newer) or Apple iOS devices running 11 (or newer) are best compatible with the MySabaru app.

Uninstall and Re-install

Has nothing gone right? Are you still facing issues with the MySabaru App?  Try uninstalling and then reinstalling the app.

This process will automatically install the latest version of the application. But, before installing the MySubaru app, don’t forget to clear the app data and cache files.

Contact Support

Contacting support is always a last resort if nothing helps, even uninstalling and reinstalling the application.

Contact MySubaru support and ask them to look into your issue. 


To fix issues with the MySubaru app- restart your device and relaunch the application, give essential permission to the app, check your internet connection, clear app data & cache files, and check the server status.

Additionally, check date & time settings, disable VPN, check compatibility, and if nothing helps, uninstall then reinstall the application.

Some Other Issues  with MySubaru App

Remote Start Not Working on MySubaru App

If the remote start not working on the MySubaru app, close the app and relaunch it. If this doesn’t help, clear the app data & cache files for the app. Restart your phone and launch the app, this time the app should work fine.

Additionally, remote start is a feature of Starlink, so check if your subscription is not exhausted.

Subaru Starlink not working

To fix this issue, check the StarLink service status, and clear the app cache & app data from your device. Restart your device and re-launch the application.

MySubaru Eyesight Not Working?

MySubaru Eyesight is a feature that helps users to drive their vehicles more efficiently.

This has advanced driving assistance and collision avoidance systems that help users to feel more secure during the drive.

Although this has a lot of features, there are some limitations to it also. 

Sometimes, users may face issues with the Eyesight feature. Let’s see the limitations of Subaru Eyesight:

  • Sun Glare, Heavy rain, Snow, Blinding fog, and Dirt on the camera or windshield may easily hinder this.
  • Oil film on the glass or anything else that causes reflection issues.
  • Anything on your vehicle that interferes with the camera’s view.

So, if MySubaru Eyesight Not Working, these points should be checked.

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