If you are also suffering from transferring your money through the ING app and trying to find the solution to your problem on Google while in search mode, your wait is over. Here are some reasons why you encounter this problem and how you can solve it. So don’t delay; let’s get started.
Reason: There are many reasons behind the ING app not working. The most likely cause is a server issue – if the app suddenly becomes unresponsive. Other noteworthy reasons are an unstable internet connection, outdated app version, device compatibility, and account issues.
Troubleshooting the ING App That’s Not Working
Verify the server’s health
If the server is on maintenance or experiencing any downtime, this may also cause your problem and the ING app will continue to deny activities.
In this situation, patience is key. Wait for any official announcements from the social media handle or official website of the ING app.
Close and Relaunch the app
Relaunching the ING app can help you avoid temporary bugs and glitches. To relaunch the ING app, follow these steps:
- Close the ING app.
- Wait for a few minutes.
- Now, restart/relaunch the app.
Check the Internet connection
Make sure that your device is connected to a stable internet connection for the smooth performance of the ING app.
If your internet connection is weak or unstable, switch to a different network or reset your router.
Update the app
Make sure that you are using the latest version of the ING app because the outdated version may have bugs that interrupt the performance of the ING app. To update your ING app, follow these steps:
- Open the device’s app store.
- Check updates for the ING app.
- If an update is available, install it.
Clear the ING App’s cache
With time, the ING app may collect temporary data, known as cache, which may lead to glitches and affect the performance of the app. To clear the cache, follow these steps:
For Android
- Go to Settings.
- Make sure apps and notifications are turned on on your device.
- Search for the ING app.
- Tap on storage and cache.
- Select Clear Cache.
For iOS
- Go to Settings and choose General.
- Choose iPhone Storage and scroll down for the ING app.
- Make sure apps and notifications are turned on on your device.
- Choose the Offload app
- Download the ING app from the app store.
Update your device’s firmware
Make sure that your device’s (Android/iPhone/iPad) firmware is up-to-date, and it will provide you with a smooth performance of the ING app. To check for updates, visit the official website, and if they are available, install them.
Reinstall the app
A fresh installation is free from bugs, glitches, and any potential issues with the app. So if the problem persists, go for the reinstallation of the ING app. To reinstall the app, follow these steps:
- Uninstall the app from your device.
- Open Play/App Store
- Search for the app.
- Now, reinstall it.
Contact support
If you still fail to resolve your problem, then it’s time to contact ING customer support for further assistance.
Preventive Measures
- Keep the app updated.
- Maintain a stable internet connection.
- Grant app permission.
- Use a strong password to secure your ING app.
FAQs
Why is the ING app not working today?
There are many causes behind the ING app not working, such as server issues, an unstable internet connection, an outdated app version, device compatibility, and account issues.
How can I contact the support team for the ING app?
You can visit https://www.ing.com.au/contact-us.html to contact the ING support team. There, you will find options to call, email, or live chat with them.
Ending Lines
Encountering a technical problem with the ING app may lead to frustration, but you can overcome your problem with the right solutions, such as updating your app, ensuring your internet connectivity, clearing the cache, and reinstalling the app.
After following the above solutions, if you are still facing issues, try to contact ING Customer Support for further assistance and an in-depth solution according to your situation.