When your Google Pixel 10, Pixel 10a, Pixel 10 Pro, or another Pixel model is not receiving incoming calls, the cause may be something as simple as Airplane mode or a blocked number. In other cases, the issue may involve your SIM, call forwarding, cellular network configuration, or carrier service.
In this guide, we will walk through practical solutions for this issue, starting with simple checks and moving toward more advanced fixes.
Fix Google Pixel (10, 10a, 10 Pro, etc.) Not Getting Incoming Calls
To fix a Google Pixel phone that is not receiving incoming calls, check your cellular signal, turn off Airplane mode, restart your phone, and verify your call settings. Next, check Do Not Disturb, blocked numbers, call forwarding, and your SIM or eSIM connection. If the problem continues, reset your mobile network settings, update Android, and contact your carrier to check for account or network issues.
Let’s learn in detail!
Step 1: Check Your Cellular Signal and Network Coverage
The first thing to check is your cellular signal. Your Pixel might connect to Wi-Fi and browse the internet normally while still having trouble receiving regular phone calls. This can happen when the cellular signal is weak or your carrier has a temporary network problem.
Look at the signal bars in the status bar at the top of your screen. If you see no service, emergency calls only, or a very weak signal, move to an area with better coverage. Try stepping outside or moving near a window.
Next, ask someone nearby using the same carrier whether they are experiencing similar problems. If their phone also cannot receive calls, the issue may be related to a local network outage.
You can also test your phone in another location. If incoming calls work elsewhere, poor coverage may be the main cause.
Quick check: Open Settings and review your SIM settings to confirm that your cellular line is enabled.
Navigation: Settings > Network & internet > SIMs.
Step 2: Turn Airplane Mode On and Off
Airplane mode temporarily disables your phone’s wireless connections, including its cellular connection. Turning it on and off can help your Pixel reconnect to the carrier network.
Swipe down from the top of the screen to open Quick Settings. If necessary, swipe down again to view more controls. Tap Airplane mode to turn it on.
Wait about 15 to 30 seconds, then tap Airplane mode again to turn it off. Give your phone a moment to reconnect to the cellular network.
Check the status bar to see whether your carrier name and signal bars return. Ask someone to call you and see whether the phone rings.
If the call still does not come through, continue to the next step. This method can resolve temporary connectivity issues, but it will not fix problems caused by a suspended account, damaged SIM, or carrier-side calling restriction.
Step 3: Restart Your Google Pixel Phone
A temporary Android glitch can interfere with the Phone app or cellular network connection. Restarting your Pixel can refresh these processes without deleting your personal data.
Press and hold the Power button and Volume Up button together to open the power menu on supported Pixel models. Tap Restart and wait for the phone to boot back up.
Once the home screen appears, allow the device to reconnect to the cellular network. Check whether your signal bars and carrier information appear normally.
Now, ask someone to call your number.
If your phone receives calls after restarting, the issue may have been caused by a temporary software or network glitch. If the problem returns frequently, you may need to investigate your call settings or install available software updates.
Step 4: Turn Off Do Not Disturb Mode
Do Not Disturb can silence incoming calls and notifications. Depending on your settings, certain callers may still be allowed to reach you, while others may not produce an audible ring.
Swipe down from the top of your screen and check whether Do Not Disturb is enabled in Quick Settings. If it is active, tap it to turn it off.
You can also open Settings > Modes > Do Not Disturb on supported Android versions. The exact menu wording may vary depending on your Pixel’s software version.
Review any automatic schedules, such as bedtime or driving modes, that might activate Do Not Disturb without you noticing.
After disabling it, ask someone to call you again.
Keep in mind that Do Not Disturb generally affects how calls are alerted, rather than preventing the cellular network from delivering them. If callers go directly to voicemail or your phone never shows an incoming call, continue troubleshooting the network and call settings.
Step 5: Check Blocked Numbers and Spam Call Settings
Your Pixel might be rejecting calls from specific numbers because they were blocked accidentally. Call screening or spam protection settings may also affect how unfamiliar callers are handled.
Open the Phone app and tap the three-dot menu. Select Settings > Blocked numbers. Review the list and check whether the number you are expecting a call from appears there.
If you find a number that should not be blocked, remove it from the blocked list.
Next, return to the Phone app settings and look for Caller ID and spam or similar spam protection options. The available controls can vary by Android version, region, and carrier.
Temporarily adjust relevant spam protection settings if you suspect legitimate calls are being filtered. Avoid disabling useful protections permanently unless necessary.
Ask the caller to try again. If calls from saved contacts arrive normally but calls from unknown numbers do not, your blocking or spam settings may be involved.
Step 6: Check Call Forwarding Settings
Call forwarding can redirect incoming calls to another phone number or voicemail, depending on your carrier and the forwarding rules configured on your account.
Open the Phone app, tap the three-dot menu, and select Settings. Look for Calling accounts, Supplementary services, or Call forwarding, depending on your device and carrier.
If call-forwarding options are available, review whether calls are being forwarded unconditionally or under certain conditions, such as when your phone is busy or unreachable.
Disable unwanted forwarding rules if the interface allows you to do so.
Some carriers manage call forwarding through their own network settings, so the option might not appear in your Pixel’s Phone app. In that case, contact your carrier for the correct instructions.
After checking the settings, ask someone to call you again. If calls were being redirected incorrectly, correcting the forwarding rules may restore normal incoming calls.
Step 7: Check Your SIM Card or eSIM Settings
Your Pixel needs an active cellular line to receive regular calls. If your SIM card is loose, damaged, deactivated, or incorrectly configured, incoming calls may stop working.
Open Settings > Network & internet > SIMs and select your active carrier line. Make sure the SIM is enabled and that the correct line is selected for your cellular service.
If you use a physical SIM, turn off your phone before removing it when possible. Carefully remove the SIM tray, check the card for visible damage, and reinstall it securely. Restart your phone afterward.
If you use an eSIM, do not delete the eSIM profile as a troubleshooting shortcut. Removing it may require your carrier to reactivate the line or issue a new activation process.
If your Pixel has dual SIM support and you use two lines, confirm that the line associated with your phone number is active.
If the SIM is not detected or the line remains inactive, contact your carrier to check its activation status.
Step 8: Update Android and the Phone App
Outdated software can sometimes cause calling problems, particularly when a bug affects the Phone app or cellular connectivity.
To check for an Android update, open Settings > System > Software updates > System update. The exact wording may vary by Android version.
If an update is available, connect to a reliable Wi-Fi network, charge your phone, and follow the on-screen instructions to install it.
Next, open the Google Play Store, search for the Phone by Google app, and check whether an update is available. Install it if necessary.
Restart your Pixel after updating and test incoming calls.
If the problem started immediately after a software update, note the timing. A carrier configuration issue or software bug may require a later update or assistance from Google or your carrier.
Step 9: Reset Mobile Network Settings
If none of the earlier solutions work, resetting your mobile network settings may help resolve incorrect network configurations.
Open Settings > System > Reset options. Look for an option such as Reset mobile network settings. On some versions, the wording or location may differ.
Read the confirmation screen carefully, then follow the instructions to complete the reset.
This process can remove customized cellular network settings and may reset related mobile preferences. Depending on your device and Android version, the available reset options can differ. Avoid selecting a factory reset, which is a much more extensive operation.
After the reset, allow your Pixel to reconnect to the carrier network. Check your signal and ask someone to call you.
If incoming calls still fail, contact your carrier and ask them to verify that your account is active, incoming voice calls are provisioned correctly, and there are no local network outages or call-routing problems.
FAQs
1. Why is my Google Pixel not receiving calls but still has internet access?
Your phone may have a working Wi-Fi connection while its cellular calling service is experiencing a problem. Check your cellular signal, active SIM, Airplane mode, and carrier account. Internet access alone does not confirm that your phone can receive regular cellular calls.
2. Why do incoming calls go straight to voicemail on my Pixel?
This can happen because of weak cellular coverage, call forwarding, carrier network issues, or certain call-handling settings. Check your signal, review call forwarding, and contact your carrier if the issue affects every caller.
3. Can Do Not Disturb prevent incoming calls?
Do Not Disturb can silence incoming calls and notifications according to your configured rules. However, it does not usually disconnect your phone from the cellular network. If calls are not appearing at all, check your network and SIM settings as well.
4. Will resetting mobile network settings delete my photos and apps?
A mobile network settings reset generally does not delete personal photos, videos, or installed apps. However, it may remove customized network preferences. Read the confirmation screen carefully before proceeding.
5. What if my Pixel still cannot receive calls after trying everything?
Contact your carrier first to check your account, SIM or eSIM activation, voice service, and network status. If the carrier confirms that everything is working, contact Google support or an authorized repair provider to investigate a possible device or software problem.