Questrade app can be your choice if you wish to invest in the stock market. You can use this app to get real-time quotes, comprehensive research, and access to investment details. However, some users are finding it hard to access the app as it is not working for them.
Don’t worry – if this app is not working or opening for you! Here, you will learn the possible reasons why this is happening as well as what troubleshooting steps you can take to get rid of this problem.
Why is the Questrade App Not Working, Is It Down Today?
Since Questrade deals in finance, and financial products undergo regular maintenance, this could be a possible reason why the app is not working today. Check if there is any outage with the platform by visiting downdetector.com/status/questrade/.
If the platform is experiencing any server issues, you will see an increase in the graph, wait until the developers complete the maintenance or resolve server-related issues.
Other possible causes:
- A temporary issue.
- Internet issues (Unstable/Slow internet)
- Overloaded app cache and data.
- Outdated version of the Questrade app or your device’s software.
- An unknown issue from Questrade side.
Troubleshooting Questrade App That’s Not Working
Make sure there is no maintenance scheduled with the Questrade platform, if so, the app will not open or work until the developers complete the maintenance. If you are sure that no such work is scheduled or ongoing then follow the below-mentioned steps to troubleshoot issues with the Questrade app –
Close the Questrade App, Restart Your Device, and Relaunch the App
If the Questrade app is unresponsive, close the app, turn off your device, restart your device, and relaunch the app – this helps establish a new connection with the app server.
If the app is problematic due to a temporary glitch, this simple step may help resolve the issue.
Make sure you have a fast and powerful internet
A stable and strong internet is the basic requirement to run the Questrade app. The app will not open or respond if your internet is weak or unstable.
Consider these steps:
- Restart your router and reconnect your device to the Internet.
- Use mobile data instead of Wi-Fi.
- Run a speed test to check your internet speed and if it’s slower than promised, call your ISP.
Clear Questrade App Cache
Questrade app cache & data may get overloaded or corrupted and cause an issue when you attempt to launch the app. Clearing the app cache & data might help resolve the issue with the app startup.
Android users, Go to settings >> Find Questrade App >> Click on the clear cache option. The Questrade App cache will be cleared.
iPhone users, Go to iPhone settings >> Go to General >> Tap on iPhone Storage >> Find Questrade App and click on that >> Tap on Offload App button >> Now, install the Questrade app again.
Update or Reinstall the Questrade app
If nothing helps, reinstalling the app may help. This installs the latest version of the app which may resolve the issue due to compatibility. Occasionally, an older version of the app or the software of your device may cause compatibility issues due to which the Questrade app may become unresponsive.
So if you have tried all the above steps but the app is still unresponsive, try updating or reinstalling it.
If the app is still not working, try contacting support.
Visit https://www.questrade.com/learning/support to get in touch with their team.