It is common to receive error code 7243 while trying to stream or watch content available on one of the giant OTT platforms- Amazon Prime. This annoying error code interrupts your streaming experience and doesn’t let you watch your favorite movies and TV shows.
If you are experiencing this error code then this guide will help you deal with it easily.
In this guide, we will delve into the intricacies of this error, exploring its causes and possible solutions so that you can easily fix it and resume your binge-watching session.
What is Amazon Prime Error Code 7243?
Amazon Prime error code 7243 is a playback error that appears when trying to stream or watch content available on the platform.
This error code may appear due to temporary connection interruption, corrupted cache files, long session (expired), or outdated app/device version.
What causes Amazon Prime Error Code 7243?
There are several things that can cause the error code 7243-
- Temporary interruption – Your slow/unstable/poor internet may prevent the connection to Amazon Prime’s servers resulting in temporary interruption.
- Corrupted cache and browsing data – Corrupted files can also disrupt the connection flow.
- Outdated app/device software – Make sure the Amazon Prime app and your device’s software are up to date. This is a preventive measure that can resolve error code 7243.
How to Fix Amazon Prime Error Code 7243?
Follow these troubleshooting ways-
Close Prime App and Reboot Your Device
Error 7243 may occur due to a temporary glitch or connection interruption. Therefore, close the Amazon Prime application and then reboot your device to initiate a new connection between your device, the Internet, and Amazon Prime’s servers.
Reboot or Power Clycle your Router
To resolve temporary connection issues, re-establish a new connection, reset network settings, and refresh the IP address, power cycle your router.
Completely unplug your device/router and wait for 30 seconds. Try plugging it back in and restarting.
Clear Cache and Cookies Files
Outdated/Corrupted cookies and cache files stored in your web browser can potentially cause error 7243.
- From your web browser’s settings, go to the section for clearing browsing data.
- Select the option to clear all the cookies and cache files (Make sure you have selected the All Time data).
- Once the files are cleared, restart your browser and attempt to access the Amazon Prime content again.
Install Pending Updates
Your device’s software and an outdated version of the Amazon Prime app may be causing problems. So make sure you are using the latest version of the Amazon Prime app and your device’s software so that there are no compatibility issues.
As a last resort, you can contact Amazon Prime Support to seek help. If nothing helps, this would be the last option.
Contact the support and tell them the exact issue you are facing and also mention the steps you have previously applied regarding resolving the error.
Visit https://www.primevideo.com/help to get help.
Frequently Asked Question
What is Amazon Prime Error Code 7243, and what does it mean?
This error is a playback error which usually means that the connection to the Amazon Prime servers has been interrupted resulting in the platform being unable to play the selected video.
How do I fix Amazon Prime Error Code 7243?
To fix this error code, try rebooting your device and router to establish a new connection to your device, the Internet, and Amazon Prime’s servers.
Make sure you’re using the latest version of your device’s software and the Amazon Prime app.