If you’re trying to reset your Twitch account password and keep seeing the “Something Went Wrong” message, you’re definitely not alone. The “Something Went Wrong” error during a Twitch password reset usually means the request couldn’t be completed successfully. It doesn’t always mean your account has a problem. Sometimes Twitch’s servers are temporarily overloaded, while other times your browser, internet connection, or security settings interfere with the reset process.
In this guide, I’ll walk you through the most effective ways to fix the Twitch password reset not working problem.
Twitch Password Reset Not Working, Getting “Something Went Wrong” Message
To fix the Twitch password reset not working issue when you receive the “Something Went Wrong” message, verify that you’re entering the correct account information, check Twitch server status, clear your browser cache and cookies, try another browser or device, disable VPNs, use a different internet connection, and request another password reset email after waiting a few minutes. If the problem continues, contact Twitch Support for account recovery assistance.
Let’s explore the top fixes in detail!
1: Make Sure You’re Using the Correct Account Information
The first thing I recommend is confirming that you’re entering the correct email address or username associated with your Twitch account. Many users accidentally type an old email address or use the wrong username, which prevents Twitch from locating the account.
Take a moment to double-check your spelling and make sure there aren’t any extra spaces before or after the email address. If you’ve changed your email address in the past, try the one currently linked to your Twitch account instead of an older one.
If you’re unsure which email address you used, search your inbox for previous Twitch emails. Messages such as login alerts, subscription receipts, or verification emails can help identify the correct account.
2: Check Whether Twitch Is Experiencing Server Issues
Sometimes the issue isn’t on your end at all. Twitch occasionally performs maintenance or experiences temporary service interruptions that affect account recovery features.
If password resets suddenly stop working for many users, waiting for a while is often the fastest solution. Give it around fifteen to thirty minutes before trying again.
If the reset process continues failing during a widespread outage, repeatedly submitting requests usually won’t help and may temporarily limit additional attempts.
3: Clear Your Browser Cache and Cookies
A corrupted browser cache or outdated cookies can interfere with Twitch pages, including the password reset page.
Open your browser settings and clear the cache and cookies related to Twitch. After clearing them, completely close your browser and reopen it before visiting the password reset page again.
This forces your browser to download a fresh version of Twitch’s website, eliminating stored files that may be causing the error.
4: Try a Different Browser or Use Private Browsing
If clearing the cache doesn’t solve the problem, switch to another browser.
For example, if you’re using Chrome, try Microsoft Edge, Firefox, or Safari. You can also open an Incognito or Private Browsing window and attempt the password reset there.
Private browsing sessions disable most stored cookies and browser extensions, making it easier to determine whether your regular browser configuration is causing the issue.
5: Disable VPN Services and Browser Extensions
Many VPN services, privacy tools, and security extensions modify your internet traffic. While these tools improve privacy, they can sometimes interfere with Twitch’s authentication system.
Temporarily disable your VPN, proxy, or ad-blocking extensions, then reload the Twitch password reset page.
If the reset works afterward, you’ll know one of those tools was preventing Twitch from processing the request correctly.
6: Switch to Another Internet Connection
Your internet connection can also trigger authentication errors.
If you’re connected to public WiFi, try using your home network instead. If you’re already on WiFi, switch to your phone’s mobile hotspot and try again.
Changing networks gives Twitch a fresh connection request and may bypass temporary routing or security issues affecting your current network.
7: Wait Before Requesting Another Password Reset
One of the biggest mistakes users make is clicking the Reset Password button repeatedly.
Multiple requests within a short period can trigger temporary security protections that delay new password reset attempts.
Instead, wait about fifteen to thirty minutes before requesting another reset email. When it arrives, always open the newest reset link because older links may expire automatically.
8: Check Your Email Inbox Carefully
Sometimes the password reset request actually succeeds, but the email isn’t immediately visible.
Look through your Spam, Junk, Promotions, and Updates folders. Depending on your email provider, Twitch messages can occasionally be filtered away from your primary inbox.
If several reset emails arrive, always use the most recent one because previous links may no longer work.
9: Try Resetting Your Password on Another Device
If you’re still receiving the “Something Went Wrong” message, try another device.
Use a different laptop, desktop computer, tablet, or smartphone to complete the password reset process.
Testing another device helps determine whether the problem is related to your original browser, operating system, or device settings.
10: Contact Twitch Support
If none of the previous solutions work, it’s time to contact Twitch Support.
Provide as much information as possible, including your Twitch username, the email address linked to your account, when the error started, and the exact message you’re seeing.
The support team can verify your account, investigate authentication problems, and help you regain access if an account-specific issue is preventing password recovery.
FAQs
Why does Twitch keep saying “Something Went Wrong” during password reset?
The error usually appears because of temporary server problems, browser issues, expired reset requests, VPN interference, or network-related authentication problems.
How long should I wait before requesting another password reset?
Waiting 15 to 30 minutes is usually enough before submitting another password reset request.
Can an expired password reset link cause this error?
Yes. Password reset links expire after a certain period, so always use the newest email Twitch sends.
Does using a VPN affect Twitch password reset?
Yes. Some VPN servers may trigger Twitch security systems. Disabling the VPN temporarily often resolves the problem.
Why am I not receiving the Twitch password reset email?
Check your Spam, Junk, and Promotions folders. Also make sure you’re using the correct email address associated with your Twitch account.
Should I contact Twitch Support if nothing works?
Yes. If every troubleshooting step fails, contacting Twitch Support is the best option because they can investigate account-specific problems and assist with account recovery.
Summary
Getting the “Something Went Wrong” message while trying to reset your Twitch password can be frustrating, but it’s usually fixable. In many cases, verifying your account information, clearing your browser data, switching browsers or devices, disabling VPN services, changing your internet connection, and waiting before requesting another reset are enough to resolve the issue.
If the problem continues, reaching out to Twitch Support is the next logical step.