Microsoft Teams makes it easier to attend meetings, chat with coworkers, share files, and collaborate with your team. However, things can get frustrating when Microsoft Teams keeps logging you out unexpectedly. You might have to enter your password repeatedly, verify your identity, or sign in again every time you open the app.
This issue can occur in the Microsoft Teams desktop app, the web version, or both. In some cases, the problem comes from corrupted cache files, outdated application software, expired sign-in tokens, browser settings, or an account security policy managed by your organization.
In this guide, you’ll learn how to fix the Microsoft Teams keeps logging me out issue in Windows 11 and Windows 10.
Microsoft Teams Keeps Logging Me Out
If Microsoft Teams keeps logging you out, try these Quick Fixes:
- Restart Microsoft Teams and sign in again to check whether the issue disappears.
- Update Teams to install available fixes and improvements.
- Clear the Teams cache to remove potentially corrupted temporary files.
- Check your account and sign-in settings to identify repeated authentication prompts.
- Repair or reset Microsoft Teams through Windows settings if the problem continues.
- Contact your organization’s IT administrator if company security policies repeatedly require you to sign in.
If Teams continues logging you out after these steps, test the web version to determine whether the problem affects only the desktop app or your entire Microsoft account.
Step 1: Restart Microsoft Teams and Your Computer
The first thing to try is a complete restart of Microsoft Teams. Sometimes, a temporary application error or an interrupted authentication process prevents Teams from maintaining your session.
Simply clicking the close button might not fully exit Teams because the application may continue running in the background. To close it completely, right-click the Microsoft Teams icon in the system tray near the clock and select Quit if that option is available.
Open Teams again from the Start menu and sign in with your Microsoft account. Check whether the app stays signed in while you switch between chats, open meetings, or restart the application.
If the problem continues, restart your computer. A system restart can clear temporary application issues and refresh network connections. After Windows starts again, open Teams and check whether you still need to sign in repeatedly.
Step 2: Check Your Internet Connection
An unstable internet connection can interrupt communication between Teams and Microsoft’s authentication services. Although a connection problem does not always cause a logout, it can contribute to repeated sign-in prompts or failed session restoration.
Open your browser and visit a familiar website to confirm that your internet connection is working. If pages load slowly or fail to open, restart your router if appropriate, or switch to another trusted network to test the connection.
You can also disconnect from a VPN temporarily if your organization’s policies allow it. Some VPN connections, proxy configurations, or network security tools can interfere with authentication requests.
If Teams works normally on another network, the problem may be related to your original connection or its security configuration. For a work or school device, check with your IT team before changing managed network settings.
Step 3: Update Microsoft Teams
An outdated Teams application may contain bugs that affect sign-in, authentication, or session management. Updating the app is a straightforward way to rule out issues caused by an older version.
Open Microsoft Teams and look for Settings and more, usually represented by three dots near your profile picture. Depending on your Teams version, select the option to check for updates, if available. Allow the app to install any available updates and restart it when prompted.
If you’re using the Microsoft Store version, open Microsoft Store, navigate to its library or updates section, and check for available application updates.
After updating, sign in again and use Teams for a while to see whether the problem returns. If the app is already up to date, move on to the next step rather than repeatedly reinstalling the same version.
Step 4: Clear the Microsoft Teams Cache
Corrupted or outdated cache files can cause application behavior that includes sign-in errors. Clearing the cache can help Teams recreate temporary data, although it won’t fix every authentication problem.
First, completely quit Teams, including its background process if it remains active. Make sure you save any work before closing the application.
On Windows, open File Explorer and check the following common cache locations, depending on which Teams version you use.
For the newer Teams app, you can check:
%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
For the classic Teams app, the older cache location was commonly:
%AppData%\Microsoft\Teams
Press Windows + R, enter the appropriate path, and press Enter. If the folder exists, follow the applicable Microsoft Teams cache-clearing guidance for your version. You may remove the relevant temporary cache contents, but don’t delete unrelated folders or files.
If a location doesn’t exist on your computer, don’t create it just to follow this step. The cache structure differs between the classic and new Teams apps.
Open Teams again and sign in. The first launch may take a little longer while the app rebuilds its cache.
Step 5: Check Your Microsoft Account Sign-In
If Teams repeatedly asks for your password or verification code, your account’s authentication process may be involved.
Start by confirming that you’re signing in with the correct work, school, or personal Microsoft account. If you have multiple accounts, make sure Teams is using the account associated with your organization or subscription.
Next, try signing in to the appropriate Microsoft account through a browser. If you encounter a password error, security verification prompt, or account restriction, follow the instructions shown on the sign-in page.
If your organization uses multifactor authentication (MFA), you may need to complete additional verification when a session expires or when a security policy requires it. Repeated prompts can also occur when your administrator enforces sign-in frequency requirements.
Don’t disable security verification simply to keep Teams signed in. If you suspect your account has been compromised, follow your organization’s account recovery procedures or Microsoft’s account security guidance.
Step 6: Repair or Reset Microsoft Teams
If Teams continues logging you out, Windows may be able to repair the application or reset its local data.
Open Windows Settings and navigate to the installed applications list. Locate Microsoft Teams, open its advanced options if available, and look for Repair.
The Repair option attempts to fix application problems without performing a full reset. If repairing doesn’t help, you can consider Reset, which removes the app’s local data and restores its application state.
Keep in mind that resetting Teams can remove locally stored app information and require you to sign in again. Your organization may also manage the app’s configuration, so follow your company’s guidance when using a work device.
After the repair or reset finishes, launch Teams and sign in. Check whether the app remains signed in after closing and reopening it.
Step 7: Test Microsoft Teams in a Web Browser
Testing Teams in a browser helps you determine whether the problem is limited to the desktop application.
Open a supported browser and visit the official Microsoft Teams web sign-in page. Sign in using the account you normally use for Teams.
If the web version works correctly but the desktop app continues logging you out, the issue may involve the desktop app’s cache, local configuration, or installation.
If the browser version also repeatedly asks you to sign in, check its cookie settings. Teams needs the appropriate site data to maintain a browser session, and restrictive privacy settings or extensions can interfere with this process.
You can test Teams in a new browser profile or another supported browser. Avoid disabling security protections globally. If the issue disappears in a separate profile, review the original profile’s cookie settings and extensions.
Navigation path: Supported web browser > Microsoft Teams sign-in page > Sign in > Test a separate browser profile
Step 8: Check Date, Time, and Windows Updates
Incorrect system date or time settings can interfere with authentication because secure sign-in services depend on accurate timestamps.
Open Windows Settings and navigate to the date and time settings. Turn on automatic time settings if permitted, then use the option to synchronize the clock if one is available. Confirm that the displayed time zone is correct.
Next, check Windows Update for available system updates. Installing relevant updates can resolve compatibility problems affecting Teams or its authentication components.
If you’re using a company-managed computer, some update and time settings may be controlled by your organization. Avoid overriding those policies.
Restart Teams after making the changes and check whether the repeated sign-in problem has stopped.
Step 9: Contact Your IT Administrator if the Issue Continues
If you’ve tried the previous steps and Teams still keeps logging you out, the issue may involve an organizational sign-in policy, account restriction, or authentication service problem.
Your IT administrator can check whether your account is subject to frequent reauthentication, whether your organization’s device compliance requirements are being met, and whether there are relevant Microsoft 365 service issues.
When contacting support, explain how often Teams logs you out, whether the desktop and web versions are both affected, and whether you receive an error message. Include the approximate time the problem occurred so the administrator can investigate available sign-in logs.
Don’t send your password, verification codes, or session tokens to anyone. If the problem affects several coworkers at the same time, mention that as well because it may indicate a broader service or policy issue.
FAQs
Why does Microsoft Teams keep asking me to sign in?
Teams may repeatedly request authentication because of expired sign-in sessions, corrupted cache files, restrictive browser settings, account issues, or organizational security policies.
How do I stop Microsoft Teams from logging me out?
Start by restarting and updating Teams, clearing the relevant cache, and repairing the app if necessary. If the issue continues, investigate your account and organizational sign-in requirements.
Will clearing the Teams cache delete my chats?
Clearing temporary cache files generally does not delete your cloud-stored Teams chats. However, it can remove local temporary data, and you may need to sign in again. Avoid deleting unrelated files.
Why does Teams work in my browser but not in the desktop app?
The desktop application may have corrupted cache data, outdated components, or a local configuration problem. Updating, clearing the appropriate cache, or repairing the app may help.
Can my organization force Microsoft Teams to sign me out?
Yes. An organization can enforce sign-in frequency, multifactor authentication, or device security requirements that require users to authenticate again. Contact your IT administrator if these prompts seem unusually frequent.
Final Words
When Microsoft Teams keeps logging you out, the cause may be as simple as a temporary app issue or as specific as an account security policy. The best approach is to troubleshoot one step at a time instead of immediately reinstalling the application or changing account security settings.
Start by restarting and updating Teams, then check your internet connection and clear the appropriate cache files. If necessary, repair the application, test the browser version, and verify your Windows date and time settings.
If Teams continues requesting your credentials, especially on a work or school account, contact your IT administrator to investigate authentication and sign-in policies.