Every Chromebook has two important identifiers. The model number tells you which Chromebook model you own, while the serial number is a unique identification number assigned specifically to your device.
You’ll commonly need these details when registering your Chromebook, requesting warranty service, installing compatible replacement parts, verifying ownership, or speaking with customer support. Fortunately, ChromeOS provides multiple ways to access this information, so even if one method doesn’t work, another usually will.
In this guide, I’ll walk you through every reliable method in a simple way. By the end, you’ll know exactly where to find your Chromebook serial number, model number, and other important device information whenever you need it.
How to Find Your Chromebook Serial Number and Model Number Info?
To find your Chromebook serial number and model number, open Settings, select About ChromeOS, and then open Diagnostics or Additional details, depending on your Chromebook model. You can also locate the information by visiting the Chrome Diagnostics page, checking your Google Admin Console if it’s a managed device, or looking at the manufacturer label on the bottom of your Chromebook.’
Let’s get it in detail!
Step 1: Find Your Chromebook Information Through ChromeOS Settings
The easiest method is through the built-in ChromeOS Settings app. Start by clicking the time in the lower right corner of your screen to open the Quick Settings panel. Next, select the Settings icon.
Once the Settings window opens, scroll down the left navigation pane until you find About ChromeOS. Click it to open your device information page. Depending on your Chromebook model and ChromeOS version, you’ll either see Diagnostics, Additional details, or Device specifications.
Open the available section and look for your Serial Number, Model, or Model Name. You’ll also see other useful information like your ChromeOS version, CPU, memory, and storage details.
Step 2: Use the Chrome Diagnostics Page
Another quick way to locate your Chromebook details is by using the built-in Chrome Diagnostics tool.
Open the Chrome browser and type chrome://diagnostics into the address bar. Press Enter to open the Diagnostics page.
The Diagnostics page displays valuable hardware information about your Chromebook. Here, you can often view the serial number, hardware details, battery health, processor information, and memory usage.
Besides helping you identify your Chromebook, this page is also useful for checking your device’s overall health before contacting technical support. If you’re troubleshooting performance issues, the Diagnostics page can provide valuable information that support representatives may request.
Step 3: Check the Manufacturer Label on Your Chromebook
If your Chromebook won’t power on or you can’t access ChromeOS, don’t worry. Every Chromebook includes a physical identification label.
Turn off your Chromebook completely and carefully flip it over. Most manufacturers place a sticker on the bottom panel that includes the serial number, model number, and sometimes the part number.
Some Chromebook manufacturers place this label inside the battery compartment, although this is more common on older models with removable batteries.
If your Chromebook has been used for several years, the label may have faded slightly. In that case, use a flashlight to make the printed text easier to read.
Step 4: Find the Information Using Your Google Account
If you’ve previously signed into your Chromebook with your Google account, you may be able to identify your device through your account’s security settings.
Open your preferred browser and sign into your Google Account. Navigate to your Security settings and review the section showing your signed-in devices.
Select your Chromebook to view available device information. Depending on your device and account configuration, you may see the device name, approximate model information, recent activity, and operating system version.
Step 5: Check the Google Admin Console for Managed Chromebooks
If your Chromebook belongs to a school or business, it’s likely managed through the Google Admin Console.
Administrators can sign into the management console and navigate to the Chrome Devices section. Each managed Chromebook includes detailed information such as the serial number, model, enrollment status, user assignment, and hardware details.
If you’re using a work or school Chromebook, you may need to contact your organization’s IT department instead of accessing this information yourself.
Step 6: Use Recovery Mode When Necessary
If ChromeOS isn’t starting correctly but the hardware is still functional, Recovery Mode may help identify your Chromebook model.
Enter Recovery Mode by using the appropriate keyboard shortcut for your Chromebook model. During the recovery process, the screen may display useful device identification details or prompt you to download the correct recovery image based on your Chromebook model.
Tips & Recommendations From My Side
Whenever I purchase a new Chromebook, I immediately save the serial number and model number in a secure password manager or personal notes app. This saves me time whenever I need warranty support or replacement parts.
I also recommend taking a clear photo of the manufacturer’s label on the bottom of the Chromebook while it’s still new. Labels can wear out over time, especially if you frequently carry your Chromebook in a backpack.
If I’m contacting customer support, I always copy the serial number directly from ChromeOS Settings whenever possible. This helps avoid typing mistakes that could delay troubleshooting.
Our recommendation is to avoid sharing your Chromebook’s serial number publicly on forums or social media. While it’s generally not highly sensitive information, it’s still unique to your device and should only be shared with trusted support representatives.
I also suggest keeping your ChromeOS updated. Newer versions often improve the Settings interface, making device information easier to locate.
FAQs
What is the difference between a Chromebook model number and serial number?
The model number identifies the Chromebook product line, while the serial number is unique to your individual Chromebook.
Can I find my Chromebook serial number if it won’t turn on?
Yes. You can usually find it on the manufacturer’s label attached to the bottom of the Chromebook or inside the battery compartment on older models.
Why do I need my Chromebook serial number?
You’ll need it for warranty claims, technical support, repairs, replacement parts, device registration, and verifying ownership.
Can two Chromebooks have the same serial number?
No. Every Chromebook is assigned a unique serial number by the manufacturer.
Can I change my Chromebook serial number?
No. The serial number is permanently assigned by the manufacturer and cannot be changed through ChromeOS settings.
Where is the model number located physically?
Most manufacturers print the model number on the sticker attached to the bottom of the Chromebook, alongside the serial number and regulatory information.
Summary
Finding your Chromebook serial number and model number is quick once you know where to look. The simplest method is through ChromeOS Settings, but you can also use the Chrome Diagnostics page, check the manufacturer’s label, review your Google Account, or access the Google Admin Console for managed devices.
Keeping these details readily available makes troubleshooting, warranty claims, software recovery, and hardware upgrades much easier. I recommend saving both numbers in a secure location as soon as you set up your Chromebook, so you’ll always have them whenever you need technical support.