The vitality app allows you to check into your points, log a workout, send us proof of your activity, and do much more from your smartphone. However, in the past few weeks, people have complained about the Vitality App over Reddit, such as the Vitality App not working properly.
This situation is where the Vitality App is not working on Android or iPhone, for many reasons such as server maintenance or downtime, incompatibility with the device, poor internet connection, and an older version of the app.
How to Fix the “Vitality App Not Working” Problem?
Perform Basic Steps
To troubleshoot this problem you can first perform the preliminary checks including:
- Verify the Server’s Health.
- Check the Internet Connection.
- Install the updated version of the app.
- Restart Your Device.
If these methods don’t seem to work for you then you should consider the following solutions as well:
Verify the Device Compatibility
Many users are reporting that they are getting a message Vitality app stopped working on their devices it can be caused due to incompatibility with the Vitality app. In such a case check the minimum requirements of the app to run the performance efficiently.
Disable the VPN
Over Reddit, many users share that disabling the VPN option in tier devices helps them cure the problem because some apps did not allow VPN due to security issues.
Clear the Cache
Some corrupted files stored in the cache could be the main villain of your problem in that case follow the given steps and make sure to clean the cache regularly:
For Android,
- Open the device’s settings.
- Navigate to the Apps option.
- Then tap on Manage apps.
- Now, search for the Vitality App.
- Select storage, and at the bottom, you will find an option to clear data.
- Clear its cache and data.
For iPhone
- Open the device’s settings.
- Choose General Settings.
- Select iPhone storage
- Search for the Vitality App.
- Click on the Offload App.
- Then tap Reinstall App.
Bottom Line
By performing all the fixes above you’ll conquer the issue. If nothing seems to work, you need to contact Vitality’s support team for additional assistance.