If you’re also worried because your Virgin Pulse app is not working, then you’re at the right place.
The Virgin Pulse app will be your gateway to your company‘s well-being program, with all the features needed to organize your lifestyle systematically.
With this app, you can automatically count your steps, calories you have burned, sleep time, and inactive minutes; connect to other devices, such as smartwatches, for automatic tracking; sync with other smart things to track all your activities; and more conveniently.
If you suffer from this problem, then you have an unstable, stable internet convention, an outdated version of the app, an overloaded cache, an enabling VPN option, and server issues.
To troubleshoot this issue, you can check your internet connection, check the status, clear the cache, disable the VPN option on your device, and update and reinstall the app.
If you don’t know how to perform these solutions, don’t worry; we’re here to explain.
Check the Server’s health
Sometimes the problem is not at your end; it may be the Virgin Plus server encountering any maintenance or downtime that causes an issue for you. In such a situation, you can check the status by using sites like Downdetcetor. If there is any downtime, wait for a while until there is an official announcement by the developers.
Check your internet connection
If your internet signal is weak, then it creates a problem for you and pauses in the middle. To prevent this, restarting your router or switching to a stable internet connection helps a lot.
Restart the app
If the problem is due to any temporary bugs or glitches, then simple rebooting will help you cure this problem. To do that, follow these methods:
- Close the app, wait for a while, and then restart it.
- Alternatively, wait until the battery drains out itself.
Perform a logout and then log in again
Sometimes the problem can be with your Virgin Plus account. Hence, logging out of your account and logging in after some seconds helps you resolve the issue.
Clear the cache
Even the cache stored on your device may become corrupted and result in problems like this. Hence, try to clear the Virgin Plus app’s cache by following the given steps:
For Android,
- Open the device’s settings.
- Navigate to the Apps option.
- Then tap on Manage apps.
- Now, search for the Virgin Plus app.
- Select storage, and at the bottom, you will find an option to clear data.
- Clear its cache and data.
For iPhone
- Open the device’s settings.
- Choose General Settings.
- Select iPhone storage
- Search for the Virgin Plus App.
- Click on the Offload App.
- Then tap Reinstall App.
Disable the VPN
Another fix is to disable the VPN option on your device. Some apps may encounter security issues with the VPN option which causes the issue. Hence, disabling the VPN helps you rectify this problem.
Update or reinstall the app
Sometimes an outdated version can also be a reason for the problem. In that case, you have to download the latest version of the app, if any is available.
If the problem persists, then go with the reinstallation of the app to kill some stubborn bugs that still compile with the app after the upgrade.
Try After Sometime
If nothing resolves the issue, then have some patience, busy yourself with other work for a while, and then start using the app to see if the problem gets resolved on its own.
Wrap it up.
After performing all the above-mentioned steps, you will surely get back to your workflow. If none of the solutions work for you and the Virgin Pulse App is still Not Working, then contact the Virgin Plus customer care executives for further assistance.