A paper jam on your HP OfficeJet Pro 9015e printer can interrupt your work right when you need to print an important document. You might see a paper jam message on the printer’s touchscreen, receive an error on your computer, or notice that the printer stops pulling paper through the rollers.
The good news is that most paper jams can be resolved at home without taking your printer to a repair shop. The key is to remove the stuck paper carefully, check the paper path for small scraps, and make sure the paper tray and rollers are working correctly.
Sometimes, the problem is not an actual jam. Incorrectly loaded paper, overloaded trays, dirty rollers, or a blocked duplexer can trigger the same warning. If the message keeps returning after you remove the paper, you may need to check these areas as well.
In this guide, you’ll learn how to fix an HP OfficeJet Pro 9015e paper jam step by step.
Fix HP OfficeJet Pro 9015e Paper Jam
To fix a paper jam on your HP OfficeJet Pro 9015e, follow these steps:
- Turn off the printer, unplug its power cord, and let the internal components cool if necessary.
- Open the accessible paper path areas and gently pull the paper out without tearing it.
- Inspect the input tray, output area, rear access area, and duplexer if accessible.
- Reload plain paper correctly and adjust the paper-width guides.
- Reconnect the printer, turn it on, and check whether the error message has disappeared.
- Inspect the rollers, check the paper type, and update the printer software if needed.
1: Turn Off the Printer and Prepare It for Troubleshooting
Before removing jammed paper, make sure your HP OfficeJet Pro 9015e is safe to handle. If the printer is actively trying to feed paper, press the Power button to turn it off. Disconnect the power cord from the printer and the wall outlet before reaching into accessible paper paths.
Give the printer a few minutes to stop moving and cool down if it has been printing continuously. Keep your hands away from electrical contacts and internal components that are not intended for user access.
Place the printer on a stable surface with enough room to open its trays and access panels. You may also want to have a flashlight nearby so you can see small paper scraps inside the paper path.
Follow this preparation path: Power off the printer > disconnect the power cord > allow moving parts to stop > prepare the access area.
Avoid pulling hard on jammed paper or using sharp objects to remove it. These actions can damage rollers, sensors, or other internal parts. Once the printer is powered off and ready for inspection, move on to locating the jam.
2: Check the Input Paper Tray
Paper loaded incorrectly in the input tray is a common cause of feeding problems. If the paper is crooked, curled, damp, or packed too tightly, the printer may pull multiple sheets at once or stop feeding paper altogether.
Pull out the input tray according to the printer’s design and remove the remaining paper. Look for sheets that are folded, torn, or stuck near the feed area. If you find jammed paper, gently pull it out in the direction of the normal paper path whenever possible.
Next, check the remaining paper for damage. Use clean, dry sheets of a size supported by the printer. Tap the stack on a flat surface to align the edges, then reload it without exceeding the tray’s capacity. Slide the paper guides inward until they touch the edges of the stack without bending the sheets.
Use this path: Input tray > remove paper > inspect the stack > reload and align the guides.
Make sure the paper sits flat and is loaded in the correct orientation. Do not mix paper sizes or types in the same stack. Once the tray is properly loaded, set it back in place and continue checking the printer for any remaining paper obstructions.
3: Remove Jammed Paper From the Rear Access Area
If the input tray looks fine but the paper jam warning remains, check the printer’s rear paper path. Paper can become stuck while moving through the rollers, particularly if a sheet enters at an angle or catches on an obstruction.
With the printer powered off and unplugged, locate the rear access area and open only the covers or access points intended for user access. The exact access arrangement can vary by printer configuration, so follow the HP OfficeJet Pro 9015e’s instructions if you are unsure which panel to open.
Look carefully for paper caught between the rollers or along the visible paper path. If you can reach the sheet comfortably, grasp it with both hands and pull slowly and evenly. Avoid sudden movements because torn paper can leave small scraps behind.
Follow this path: Printer powered off > rear access area > inspect the paper path > gently remove visible paper.
If the paper does not move easily, stop rather than forcing it. Do not remove screws or dismantle the printer to reach a jam. Once you have removed the obstruction, check the area with a flashlight for any remaining scraps before closing the access panel.
4: Inspect the Duplexer and Output Paper Path
Your HP OfficeJet Pro 9015e supports automatic two-sided printing. During this process, paper travels through additional parts of the paper path, so a sheet can become stuck while the printer turns it over.
If the printer reports a jam during double-sided printing, inspect the accessible duplexer area and output path. The duplexer is the mechanism that helps the printer feed paper through the second side. Follow the printer’s documented procedure for accessing or removing any user-removable duplexing component.
Look for folded sheets, torn corners, or small paper fragments that could prevent the rollers from moving paper properly. If you find a sheet, remove it slowly without pulling against the direction of movement or forcing any component.
Use this inspection path: Printer powered off > accessible duplexer area > output paper path > remove visible obstructions.
Check the output tray as well. Remove printed sheets that have accumulated there, and make sure nothing blocks the printer’s paper exit. If all accessible areas are clear, reinstall any removable component securely and close the covers.
Do not force the duplexer or reach into areas that are not intended for user access. If you cannot safely reach the jam, consult HP support or a qualified printer technician.
5: Check the Carriage Area for Paper Obstructions
Sometimes, a paper jam warning appears because a piece of paper is caught near the printhead carriage. The carriage is the assembly that moves across the page while the printer prints.
With the printer turned off and disconnected from power, inspect the accessible carriage area for visible scraps or other obstructions. Do not touch the electrical contacts or ink nozzles on the cartridges. These components are delicate and can be damaged by fingerprints or excessive pressure.
If the carriage is positioned where you can safely inspect around it, look for torn paper that might be preventing normal movement. Never force the carriage to slide, and do not move it manually unless HP’s instructions for this specific procedure explicitly allow it.
Follow this path: Disconnect power > inspect the accessible carriage area > check for visible paper scraps > remove only safely reachable obstructions.
If the carriage appears stuck or you cannot see the source of the problem, stop and seek further guidance. A mechanical obstruction may require professional attention, especially if the printer makes grinding noises or the carriage does not move normally when the printer starts.
6: Clean the Accessible Paper Feed Rollers
If the printer continues to jam even when no paper is visible, dirty or worn feed rollers may be contributing to the problem. These rollers grip the paper and move it through the printer. Dust, paper fibers, and residue can reduce their grip.
Turn off and unplug the printer before cleaning any accessible rollers. Use a clean, lint-free cloth lightly dampened with water, following HP’s cleaning instructions for the specific roller location. Avoid soaking the cloth or allowing water to drip into the printer.
Gently wipe accessible roller surfaces and allow them to dry completely before reconnecting power. Do not use alcohol, household cleaners, or sharp tools unless the manufacturer specifically recommends them.
The cleaning path is: Power off > locate accessible feed rollers > wipe gently with a lint-free cloth > allow to dry.
If the rollers appear cracked, excessively worn, or unable to grip paper, cleaning may not solve the issue. A worn roller may need replacement by a qualified technician.
7: Restart the Printer and Test Printing
After removing the jam and checking the accessible paper paths, make sure every cover is closed, and any removable component is properly installed. Reload the paper tray and verify that the stack is aligned.
Reconnect the power cord directly to a suitable wall outlet, then turn on the printer using its Power button. Allow the printer to complete its startup process. Check the touchscreen for a remaining paper jam warning.
If the message has disappeared, print a simple test page or a short document. Watch the paper feed to see whether it moves through the printer smoothly. If the printer completes the job without an error, the original jam was likely cleared successfully.
Follow this path: Close access panels > reload paper > reconnect power > turn on the printer > print a test page.
If the warning remains, avoid repeatedly sending print jobs. Check the printer’s touchscreen for any specific instructions, and repeat the inspection of the accessible paper path if necessary.
Fix a Paper Jam Error That Keeps Returning
If your HP OfficeJet Pro 9015e continues reporting a paper jam even after you have removed all visible paper, the issue may involve a small hidden scrap, a paper sensor, a roller, or another mechanical component.
Start by turning off the printer and checking the accessible paper paths again. A tiny torn corner can be enough to interfere with paper movement or trigger a sensor. Also verify that you are using supported paper, that the tray is not overloaded, and that the guides are correctly positioned.
If the printer feeds paper but the error appears only during double-sided printing, focus on the accessible duplexer and output path. If the printer jams with every print job, even when using a fresh stack of plain paper, the feed mechanism may require further inspection.
You can also check HP’s printer software for available updates or troubleshooting instructions. Software updates may help with certain communication or reporting problems, but they will not repair a physically damaged roller or sensor.
Use this troubleshooting path: Check for hidden scraps > verify paper and tray settings > test a simple print job > seek service if the error persists.
If the printer makes unusual noises, repeatedly pulls several sheets at once, or reports jams when no obstruction is present, contact HP support or a qualified technician rather than dismantling the machine.
FAQs
1. Why does my HP OfficeJet Pro 9015e keep saying paper jam when there is no paper?
A small torn paper fragment, an obstruction in the duplexer, a feed roller problem, or a paper sensor issue may cause the warning. Inspect all accessible paper paths carefully. If the error persists, the printer may need professional service.
2. Can I pull jammed paper out of my HP printer?
Yes, if the sheet is accessible and moves without excessive force. Turn off and unplug the printer first, then remove the paper slowly and evenly. Avoid using sharp tools or pulling hard on a sheet that is firmly stuck.
3. Why does my HP OfficeJet Pro 9015e jam when printing double-sided documents?
Double-sided printing sends paper through additional parts of the paper path. A sheet may catch in the duplexer or output area. Inspect those accessible areas and check that the paper is properly loaded.
4. What type of paper should I use to prevent paper jams?
Use clean, dry paper supported by your printer, and make sure the paper size and type match your print settings. Avoid damp, curled, torn, or heavily wrinkled sheets. Keep the stack within the tray’s capacity.
5. Should I reset my HP OfficeJet Pro 9015e after clearing a paper jam?
A normal restart is a sensible first step. Turn the printer off, disconnect power while checking for obstructions, reconnect it, and turn it back on. A factory reset is usually unnecessary for a physical paper jam.
6. When should I contact HP support?
Contact HP support if paper remains trapped in an inaccessible area, the carriage is stuck, the rollers appear damaged, or the printer repeatedly reports a jam despite careful inspection. These symptoms may indicate a mechanical or sensor problem.