If you’re also a victim of the issue that your Desjardins App is not working then you’re not alone. Many users encounter the same problem. Let’s find out the solutions to cure it.
This situation is where the Desjardins App is not working on Android or iPhone, for many reasons such as server maintenance or downtime, incompatibility with the device, poor internet connection, and an older app version.
How to Fix the “Desjardins App Not Working” Problem?
To troubleshoot this problem you can first perform these checks including:
- Verify the Server’s Health.
- Check the Internet Connection.
- Install the updated version of the app.
- Restart Your Device.
If these methods don’t seem to work for you then you consider the following solutions as well:
Verify any Server Issue
Visit https://downdetector.ca/status/desjardins/ to see if Desjardins’s services are up and running smoothly. When you open the link in your browser, you will see the user reports indicating the real-time problem accessing the application.
If many users are facing issues with the app server, wait till the server stabilizes. Besides this, you can try some other steps too.
Verify the Device Compatibility
Many users are reporting that they are getting a message Desjardins app stopped working on their devices it can be caused due to incompatibility with the Desjardins app. In such a case check the minimum requirements of the app to run the performance efficiently.
Clear the Desjardins’s Cache
Some corrupted files stored in the cache could be the main villain of your problem in that case follow the given steps and make sure to clean the cache regularly:
For Android,
- Open the device’s settings.
- Navigate to the Apps option.
- Then tap on Manage apps.
- Now, search for the DesjardinsApp.
- Select storage, and at the bottom, you will find an option to clear data.
- Clear its cache and data.
For iPhone
- Open the device’s settings.
- Choose General Settings.
- Select iPhone storage
- Search for the Desjardins App.
- Click on the Offload App.
- Then tap Reinstall App.
Bottom Line
By performing all the fixes above, you’ll conquer the issue. If nothing seems to work, you need to contact Desjardins’s support team for additional assistance.